Your Privacy Is Our Responsibility

Introduction

Introduction and Scope

el77 ("we", "us") is a trusted online entertainment platform in Bangladesh. This privacy policy ("Policy") applies to the use of the el77.cam website and all related services. The purpose of this Policy is to inform our users ("you", "your") about what information we collect, how we use it, and how we keep it secure.

By using our platform, you are considered to have agreed to the terms of this privacy policy. If you disagree with any term of this Policy, please refrain from using our services and contact us.

Data Collection

What Data We Collect

When you register on the el77 platform and use our services, we may collect the following types of information:

2.1 Personally Identifiable Information

When you register on our platform or create an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and user-defined password
• Mobile number (for transactions via bKash, Nagad, or Rocket)
• National ID number (may be required for KYC verification)
• Address details (if required)

2.2 Financial Transaction Information

To ensure secure and accurate transactions, we store:

• bKash, Nagad, or Rocket mobile banking number
• Deposit and withdrawal amounts and transaction history
• Payment verification details

2.3 Technical Information

Information collected automatically for platform improvement and security:

• IP address and device type
• Browser version and operating system
• Platform access time and date (BST, UTC+6)
• Games played and betting history
• Session logs and click tracking data

2.4 Communication Information

When you contact our support team via live chat or email, the details of that conversation may be recorded. This is used for service improvement and dispute resolution.

Data Use

How We Use Your Data

Collected information is used only for the purposes listed below:

1. Account Management: Completing your registration, verifying login, and keeping your account secure.
2. Financial Transaction Processing: Safely carrying out deposits and withdrawals via bKash, Nagad, or Rocket. The minimum deposit and withdrawal amount is ৳500.
3. Customer Support: Responding to your complaints and questions, and operating 24/7 Bengali live chat support.
4. Age and Identity Verification: Preventing those under 21 years of age from using the platform.
5. Security and Fraud Prevention: Detecting suspicious activity and protecting accounts.
6. Service Improvement: Analysing user experience to improve the quality of the platform.
7. Legal Compliance: Meeting applicable legal requirements and responding to lawful requests from authorities.
8. Bonuses and Promotions: Delivering information about the VIP program and welcome bonuses to you.

Data Storage and Security

Data Storage and Security Measures

4.1 Security Measures

el77 adopts industry-standard technical and organisational measures to ensure the security of your data:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Encrypted Database: All sensitive data (passwords, financial information) is stored using encryption.
• Two-Factor Authentication (2FA): An additional layer of security is available for your account.
• Firewall and Intrusion Detection: Active security measures to prevent unauthorised access.
• Regular Security Audits: Our systems undergo regular security reviews.

4.2 Data Retention Period

Data is retained while your account is active and, after that, for a defined period as required by law. Financial transaction records are kept for a specified period in accordance with regulatory requirements. Even after your account is closed, some data may need to be retained for fraud prevention and legal compliance purposes.

4.3 Response to a Data Breach

Should a data security incident occur, we will notify affected users as quickly as possible and take the necessary remedial steps. For any concerns about this, contact us directly at [email protected].

Third Parties

Sharing Data with Third Parties

el77 never sells your personal data to third parties. However, limited disclosure may be required in the following circumstances:

• Payment Processors: Limited information required to process transactions via bKash, Nagad, and Rocket is shared with these service providers. These parties operate under strict confidentiality agreements.
• Technology Partners: Technology service providers engaged to operate the platform, who may use data only for their designated tasks.
• Legal Authorities: Where disclosure of information is mandatory as part of a court order, government regulation, or legal process.
• Fraud Prevention: Where assistance to the relevant authorities is required to detect and prevent serious fraud or criminal activity.

Game content providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, and others) cannot directly access your personal data; they process only gameplay-related information.

Cookie Policy

Cookie and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored in your browser when you visit the el77 platform. They help improve your experience and ensure the functionality of the service.

6.2 Types of Cookies We Use

• Essential Cookies: Required for login sessions, language preferences, and core functionality.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For monitoring and improving platform usage.
• Security Cookies: For detecting fraud and protecting accounts.

6.3 Cookie Control

You can block or delete cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some platform features to not work properly.

Your Rights

Your Data Rights

As an el77 user, you have the following rights over your own data:

• Right of Access: You have the right to know what information we hold about you.
• Right of Rectification: If your information is incorrect or incomplete, you may request that it be corrected.
• Right of Erasure: In certain circumstances, you may request that your personal data be deleted, although some data may need to be retained due to legal obligations.
• Right to Object to Processing: The right to object to the processing of your data for specific purposes.
• Right to Data Portability: The right to receive your data in a structured, machine-readable format.

To exercise these rights, write to [email protected] or contact us via our 24/7 Bengali live chat. We will respond to your request as promptly as possible.

Protection of Minors

Protection of Minors

el77 is a platform strictly for adults (aged 21 or over). Protecting minors is of the utmost importance to us:

• We do not knowingly collect personal data from anyone under the age of 21.
• Age verification procedures are applied at the time of registration.
• If we become aware that data belonging to a minor has been collected, that data and the associated account will be closed immediately.
• Parents or guardians who have concerns may contact us at [email protected].

Policy Changes

Policy Changes and Updates

el77 reserves the right to update or amend this privacy policy at any time. If significant changes are made to the Policy, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• Registered users may be notified of changes by email.
• A notification of important changes may be shown when you log in to the platform.

If you continue using the platform after an update, you will be considered to have agreed to the revised policy. We therefore recommend visiting this page regularly.

Contact

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through any of the following channels:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support (available after logging in to the platform)

We are always committed to resolving your privacy-related requests as quickly as possible. Our dedicated support team is ready to handle any of your issues in Bengali.